Community Manager

Role:
This role is integral to enhancing customer experience, fostering engagement within our community, and ensuring efficient issue resolution across various platforms.

Key Responsibilities:

• • Manage and oversee daily operations of the company’s online communities, ensuring a safe, inclusive, and active environment

• • Engage with members consistently—starting conversations, answering questions, and encouraging participation aligned with company values

• • Enforce community rules and guidelines, respond to concerns, and address issues promptly and professionally
  • Collaborate with marketing, events, and other internal teams to share announcements, support campaigns, and gather community insights
  • Monitor feedback, gather community sentiment, and share actionable insights to enhance user experience and engagement strategies

 

Qualifications:

• • Proven experience managing online communities, particularly on social media and community platforms
  • Strong understanding of community engagement strategies and the latest social media trends
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships
  • Experience in conflict resolution, rule enforcement, and community moderation
  • Proficiency with community management tools and analytics platforms