Community Manager

Responsibilities

• Manage and oversee daily operations of the company’s online communities, ensuring a safe, inclusive, and active environment.
• Engage with members consistently—starting conversations, answering questions, and encouraging participation aligned with company values.
• Enforce community rules and guidelines, respond to concerns, and address issues promptly and professionally.
• Collaborate with marketing, events, and other internal teams to share announcements, support campaigns, and gather community insights.
• Monitor feedback, gather community sentiment, and share actionable insights to enhance user experience and engagement strategies.

Qualifications

• Proven experience managing online communities, particularly on social media and community platforms.
• Strong understanding of community engagement strategies and the latest social media trends.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Experience in conflict resolution, rule enforcement, and community moderation.
• Proficiency with community management tools and analytics platforms.